Turn WhatsApp Into Your Command Center

Manage chats, agents, follow-ups, and team performance from one place.
SatuInbox keeps your WhatsApp operations organized, responsive, and under control.

One number for multiple agents
✓ Track SLA & response time
Book a Demo Explore Features
  • AG Agent
  • TK Ticket
  • SLA SLA
  • DB Dashboard

Turn Customer Conversations Into Measurable Workflows

Help your team manage customer conversations with clearer agent assignment, structured ticketing, and measurable SLA performance.

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Trusted by growing business teams
& used across customer service, sales, and operations

WhatsApp Group
Management
Turn Group Chats
Into Tickets

Organized
Inbox

1

Bring all incoming WhatsApp conversations into one command center that is easy to monitor.

Faster Agent
Assignment

2

Give every conversation a clear owner so customers are never left waiting for someone to take responsibility.

Visible
SLA

3

Track FRT, AHT, TTC, and agent performance from one dashboard.

Clear
Follow-Ups

4

Keep leads, complaints, orders, and customer requests visible until they are resolved.

SatuInbox helps teams stay organized: conversations get handled, ownership stays clear, and performance becomes measurable.

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WhatsApp Group Management, Turn Group Chats Into Tickets

Keep conversations handled, ownership clear, SLA visible, and follow-ups from getting lost.

Organized
Inbox

Bring all incoming WhatsApp conversations into one command center that is easy to monitor.

1
Faster Agent
Assignment

Give every conversation a clear owner so customers are never left waiting for someone to take responsibility.

2
Visible
SLA

Track FRT, AHT, TTC, and agent performance from one dashboard.

3
Clear
Follow-Ups

Keep leads, complaints, orders, and customer requests visible until they are resolved.

4
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Bring Every Channel Into One Conversation Workflow.

Start with WhatsApp, then connect Meta, Messenger, Instagram, Email, Live Chat, Widgets, and WhatsApp Groups to SatuInbox. Manage customer conversations from one command center with clearer structure, ownership, and visibility for your team.

SatuInbox conversation channels orbit WhatsApp Meta Facebook Messenger Widget Instagram Comment Email Live Chat GR WhatsApp Group

COMMAND CENTER @ SATUINBOX

Take 10X More Control of Your WhatsApp Operations

SatuInbox helps your team manage conversations, assignments, and SLA so every interaction has a clear owner, status, and history.

Assign &
Follow Up 24/7
Hi, I'd like to follow up on yesterday's order.
Sure. This conversation has been assigned to the agent handling your order.
●Rani Putri
Customer
[email protected]
Score92StatusHot
New ChatAssignedFollow Up
Status: Assigned to Agent • Intent: Order follow up • Source: WhatsApp

Agent Assignment

Give every conversation a clear owner so leads, complaints, and customer requests don't get lost.

See How It Works
SLA response
tracked
Has my order been processed?
Your ticket is in. Agent Budi is following up on the delivery status.
I need an invoice update today.
Your invoice ticket has been prioritized and is still within SLA.

SLA Monitoring

Track response times, unresolved tickets, and agent performance from one easy-to-read dashboard.

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SatuInbox Command Deck

Use Conversations to Move Every Business Process Forward

Three core workflows in one experience: organized operations, sales follow-ups that stay on track, and measurable customer support.

SatuInbox for Operations

Manage Chats, Agents, and Follow-Ups From One Command Center

  • ✓Turn incoming conversations into tickets with clear statuses, history, and ownership.
  • ✓Assign conversations to the right agent so customers don't get passed around.
  • ✓Monitor response time, SLA, and unresolved tickets from a supervisor dashboard.
1primary number
∞flexible agents
SLAvisible
See SatuInbox in Action

SatuInbox for Sales

Keep Leads, Follow-Ups, and Deals Moving on WhatsApp

  • ✓Route leads to the right sales rep without checking groups one by one.
  • ✓See the status of every conversation: new, follow-up, waiting for customer, or closed.
  • ✓Keep deals moving with conversation history and internal notes.
0lost leads
3Xorganized follow-ups
ROIclearer
Explore the Workflow

SatuInbox for Support

Deliver Faster Support With Clear SLA and Conversation History

  • ✓Manage customer requests from one inbox without losing conversation context.
  • ✓Help supervisors identify slow tickets, overloaded agents, and conversations at risk of missing SLA.
  • ✓Give agents conversation history and internal notes for more consistent responses.
FRTfaster
AHTmeasurable
TTCcontrolled
Explore Support Monitoring

Connect Every Channel to the
SatuInbox Command Center

Keep customer-facing channels familiar while SatuInbox brings tickets, agents, SLA, history, and reporting together in one centralized workspace.

SatuInbox stack map A map of customer channels and SatuInbox workflow modules connected to one command center. WhatsAppMain Channel WA WA GroupTeam Chat GR MessengerFacebook MS InstagramComment IG EmailSupport @ Live ChatWebsite LC WidgetLead Capture WG ME Meta Business TK TicketingTask Flow AS AssignmentClear Owner SL SLA BoardWorkflow CRM CRMCustomer Data CH HistoryCustomer IN NotesInternal RP ReportExport

Better Conversations. More Measurable Teams. More Controlled Operations.

SatuInbox helps businesses turn WhatsApp into a structured team workspace instead of another place where customer conversations pile up.

0
Primary number
0/7
Team monitoring
∞
Flexible agents
SLA
Response tracking

Built for business owners, supervisors, sales teams, and customer service teams that need clear visibility from incoming chats to completed follow-ups.

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SatuInbox FAQ

Frequently Asked
Questions

Learn how SatuInbox helps teams manage customer conversations, agents, tickets, SLA, follow-ups, and WhatsApp performance from one command center.

What is SatuInbox?

SatuInbox is a WhatsApp command center that helps businesses manage customer conversations, agents, tickets, follow-ups, SLA, and team performance from one centralized workspace.

Is SatuInbox only for WhatsApp?

WhatsApp is at the core of SatuInbox, but businesses can also connect channels such as Messenger, Instagram, Email, Live Chat, Widgets, WhatsApp Web, and the WhatsApp API.

How is SatuInbox different from regular WhatsApp?

Regular WhatsApp works well for simple conversations. SatuInbox adds the operational structure growing teams need, including multi-agent access, ticket management, conversation history, SLA monitoring, and performance dashboards.

Can multiple agents use SatuInbox?

Yes. Multiple agents can work from the same business communication workflow, making conversations easier to distribute, manage, and monitor across the team.

Can SatuInbox help manage customer follow-ups?

Yes. Teams can track leads, complaints, orders, requests, and other follow-ups so important conversations don't get overlooked.

Can I monitor team performance in SatuInbox?

Yes. SatuInbox provides visibility into agent activity, ticket status, conversation workload, SLA, and other operational metrics through centralized dashboards.

Who should use SatuInbox?

SatuInbox is designed for customer service, sales, operations, supervisors, and growing businesses that handle high volumes of customer conversations through WhatsApp and other digital channels.

How can I try SatuInbox?

Book a demo to see how SatuInbox manages customer conversations, agents, tickets, SLA, follow-ups, and team performance from one command center.

See How SatuInbox Works. Get a quick walkthrough of how SatuInbox manages conversations, agents, tickets, SLA, and team performance from one command center.
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