Privacy Policy

Effective Date: 24 June, 2026

This Privacy Policy explains how SatuInbox (“SatuInbox”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you access or use our website, platform, products, and related services.

By using SatuInbox, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide Directly

• Name, email address, phone number, company name, and job title.
• Account registration details, login credentials, and profile information.
• Billing, subscription, and payment-related information.
• Messages, inquiries, support requests, and other communications you send to us.
• Business data or customer communication data that you upload, connect, or manage through SatuInbox.

1.2 Information Collected Automatically

• IP address, browser type, device information, operating system, and language settings.
• Usage data, including pages visited, features used, clicks, session duration, and interaction logs.
• Cookies, pixels, and similar tracking technologies.
• Approximate location derived from IP address or device settings.

1.3 Information from Third Parties

• Information from integrated platforms, communication channels, CRM tools, or business applications connected to SatuInbox.
• Information from payment processors, analytics providers, advertising platforms, or service partners.
• Publicly available business information, where permitted by applicable law.

2. How We Use Your Information

We use personal information for the following purposes:

• To provide, operate, maintain, and improve SatuInbox services.
• To create and manage user accounts.
• To process subscriptions, payments, invoices, and billing records.
• To provide customer support and respond to inquiries.
• To personalize user experience and improve platform performance.
• To monitor, analyze, and measure usage, performance, and service quality.
• To send service updates, administrative messages, and important notices.
• To send marketing communications, where permitted by law or with your consent.
• To prevent fraud, abuse, unauthorized access, security incidents, and illegal activities.
• To comply with legal obligations, regulatory requirements, and lawful requests.

3. Legal Basis for Processing Personal Data

Where applicable, we process personal data based on one or more of the following legal grounds:

• Consent: when you give us permission to process your data for a specific purpose.
• Contractual necessity: when processing is required to provide our services to you.
• Legal obligation: when we are required to comply with applicable laws or regulations.
• Legitimate interests: when processing is necessary for business operations, security, service improvement, or fraud prevention, provided that your rights are not overridden.

4. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, remember user preferences, analyze website traffic, improve our services, and support marketing activities.

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website and services.

5. How We Share Information

We may share personal information with:

• Service providers: including hosting providers, cloud infrastructure, analytics tools, payment processors, email providers, and customer support tools.
• Integration partners: when you choose to connect SatuInbox with third-party platforms or services.
• Professional advisors: including legal, accounting, audit, insurance, or compliance advisors.
• Authorities or regulators: when required by law, legal process, or lawful government request.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell your personal information in the ordinary meaning of the term. If this changes, we will update this Privacy Policy and provide applicable rights and notices as required by law.

6. Customer Data Processed Through SatuInbox

If you use SatuInbox to manage messages, contacts, customer conversations, or business communications, you are responsible for ensuring that you have the necessary rights, permissions, and legal basis to collect and process such data.

In many cases, SatuInbox acts as a data processor or service provider on behalf of our business customers. Our business customers remain responsible for the personal data they collect, upload, or manage through our platform.

7. International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we take appropriate safeguards to protect personal information transferred internationally, such as contractual protections, security measures, and other lawful transfer mechanisms.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of data, account status, legal obligations, dispute resolution needs, security requirements, and business operations.

9. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights:

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete personal information.
• The right to request deletion of your personal information.
• The right to restrict or object to certain processing activities.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of certain marketing communications.
• The right to lodge a complaint with a data protection authority, where applicable.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request.

11. Marketing Communications

We may send you marketing emails, product updates, event information, or promotional content if you have opted in or where permitted by applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. Please note that we may still send you non-marketing messages related to your account, transactions, security, or service updates.

12. Third-Party Links and Services

Our website or services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of any third-party services you access or connect with SatuInbox.

13. Children's Privacy

SatuInbox is not intended for use by children under the age of 13, or the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

14. Regional Privacy Notices

14.1 European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have specific rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, and request portability of your personal data.

14.2 California Residents

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion; the right to correct inaccurate information; and the right to opt out of certain data sharing activities, where applicable.

14.3 Indonesian Users

If you are located in Indonesia, we will process personal data in accordance with applicable Indonesian personal data protection laws and regulations. You may have rights to access, correct, update, delete, or withdraw consent for the processing of your personal data, subject to applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or privacy practices.

When we make material changes, we may notify you through our website, email, account dashboard, or other appropriate communication channels. The updated version will be effective as of the date stated at the top of this page.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

SatuInbox
Email: [email protected]
Website: https://satuinbox.com
Address: [Company address to be updated]